Active Incident

Updated a minute ago

1

Active Incidents

1

Incidents Last 7 Days

2

Upcoming Maintenances

IP Transit - VMvault DC2Degraded Performance

Incident Status

Degraded Performance

Components

Core VMvault Network, Carrier Upstreams, VMware IaaS, Private MPLS Services, Hosted Services

Data Centre Locations

Network - VMvault Data Centre 2, AAPT IP Transit, IX Australia Peering, Telstra IP Transit, IaaS - Data Centre 2, Client Login Portal



September 15, 2018 10:22AM AEST
September 15, 2018 12:22AM UTC
[Monitoring] Engineers have restored services and our monitoring is showing all services back online. Incident will remain open while we monitor the situation and ensure stability of the network

September 15, 2018 7:51AM AEST
September 14, 2018 9:51PM UTC
[Identified] VMvault Engineers are still organising replacement parts and a field tech. Engineers will attempt to reboot the affected card to attempt to bring services back online.

September 15, 2018 5:12AM AEST
September 14, 2018 7:12PM UTC
[Identified] Engineers have identified the fault as a hardware card in a core router. A field tech is being organised with replacement parts to attend the data centre to replace the parts. No ETR at this stage.

September 15, 2018 4:38AM AEST
September 14, 2018 6:38PM UTC
[Investigating] VMvault Engineers have been alerted to a service disruption at VMvault DC2 affecting IP Transit services traversing through this data centre. Engineers are investing the issue at the moment, and updates will be provided shortly

Core VMvault Network

Operational

Carrier Upstreams

Operational

VMware IaaS

Operational

Private MPLS Services

Operational

Internet Services

Operational

Voice Network

Operational

Hosted Services

Operational

Locations

External Services

CloudFlare

Dyn

Facebook

Google Maps

Google Search

MS Office365

Twitter

YouTube

Scheduled Maintenance

Schedule

September 28, 2018 1:00AM - 5:00AM AEST
September 27, 2018 3:00PM - 7:00PM UTC

Components

Core VMvault Network, Private MPLS Services, Internet Services

Data Centre Locations

Network - VMvault Data Centre 4, Network - VMvault Data Centre 5, DFA Internet, Fibre Internet, MBE Internet

Description

Due to third party planned network maintenance in the state of NSW, some VMvault network and Internet services may be disrupted for a short period during the maintenance window. Customer's with link redundancy will be automatically failed over to alternate paths during the outage window, and will be automatically failed back to their primary path. In the event your service does not restore on completion of the planned event, please reset your CPE modem/NTU/router. If your service does not restore after a CPE equipment reset please contact our Support Team to investigate further. We apologise for any inconvenience this may cause. Work Start: 28/09/2018 01:00 AM Work End: 28/29/2018 05:00 AM Timezone: Sydney/NSW Outage Duration: 30 mins

Schedule

October 13, 2018 1:00AM - 4:00AM AEST
October 12, 2018 3:00PM - 6:00PM UTC

Components

Voice Network

Data Centre Locations

SIP Trunking

Description

VMvault Engineers will be performing service upgrades and security maintenance one of the VMvault SIP trunk nodes, sip01.dc5.vmvault.com.au. Channel partners are advised to ensure they have a secondary SIP trunk configured for their client SIP services via sip02.dc5.vmvault.com.au to ensure continuity of phone calls during the outage window. Work Start: 13/10/2018 01:00 AM Work End: 13/10/2018 05:00 AM Timezone: Sydney/NSW Outage Duration: 10 mins